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Privacy Policy & Notice of Privacy Practices

Effective date: April 22, 2026 Last updated: April 22, 2026

This page combines our Notice of Privacy Practices (required by HIPAA) and our website privacy policy (covering information collected when you visit trendmentalhealth.com).

Part 1 — Notice of Privacy Practices (HIPAA)

Trend Mental Health and Wellness (“Trend,” “we,” “us,” or “our”) is a Colorado-based mental health practice subject to the Health Insurance Portability and Accountability Act (HIPAA).

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.

We are required by law to:

  • Maintain the privacy and security of your PHI.
  • Give you this Notice of our legal duties and privacy practices.
  • Abide by the terms of the Notice currently in effect.
  • Notify you if a breach compromises your unsecured PHI.

How we use and disclose your health information

We may use and disclose your PHI without your authorization for the following purposes.

Treatment. We may use and disclose your PHI to provide, coordinate, or manage your care — for example, sharing information with another clinician, pharmacy, or lab involved in your treatment.

Payment. We may use and disclose your PHI to obtain payment for services, including billing, insurance claims, eligibility checks, and pre-authorization.

Healthcare operations. We may use and disclose PHI for quality improvement, staff training, compliance activities, and administrative functions.

We may also use or disclose your PHI without your authorization when:

  • Required by law (federal, state, or local).
  • Public health activities require it — disease prevention, reporting of vital events, suspected abuse or neglect, adverse medication reactions.
  • Health oversight agencies are conducting an audit, investigation, or licensure activity.
  • Judicial or administrative proceedings require it, in response to a court order, subpoena, or similar lawful process.
  • Law enforcement presents a valid legal request for limited information.
  • A serious and imminent threat to anyone’s health or safety must be averted.
  • Military, veterans, national security, or coroner/medical examiner activities require it.
  • Workers’ compensation laws require disclosure.

Uses and disclosures that require your authorization

Other than the uses described above, we will not use or disclose your PHI without your written authorization. In particular, we will not use or disclose any of the following without your specific authorization:

  • Psychotherapy notes (with limited exceptions permitted by law).
  • Marketing communications.
  • Sale of PHI.

You may revoke your authorization at any time in writing. Revocation does not affect uses or disclosures already made in reliance on it.

Your rights

You have the following rights with respect to your PHI.

  • Right to inspect and copy your records. We will respond to a written request within 30 days. We may charge a reasonable fee for copying and mailing. In limited circumstances we may deny access; if we do, we will explain in writing and describe your right to review.
  • Right to amend records you believe are incorrect or incomplete. We will respond within 60 days. We may deny the request if the record was not created by us, is not maintained by us, or is already accurate and complete.
  • Right to an accounting of disclosures made in the past six years (excluding disclosures for treatment, payment, healthcare operations, disclosures to you, and disclosures you authorized). The first accounting in a 12-month period is free; additional requests may incur a reasonable fee.
  • Right to request restrictions on how we use or disclose your PHI. We are not required to agree, except that if you pay out-of-pocket in full for a service and ask that we not disclose information about it to your health plan, we must honor that request.
  • Right to request confidential communications — for example, asking us to contact you at a specific phone number or mailing address. We will accommodate reasonable requests.
  • Right to a paper copy of this Notice, even if you received it electronically.
  • Right to be notified of a breach of your unsecured PHI.

To exercise any of these rights, submit a written request to our Privacy Officer (contact information below).

Our responsibilities

  • We will maintain the privacy and security of your PHI.
  • We will notify you if a breach compromises your unsecured PHI.
  • We must follow the duties and privacy practices described in the Notice in effect at the time of the activity.
  • We will not use or disclose your information in ways other than those described here without your written permission. You may revoke that permission in writing at any time.

Changes to this Notice

We may change the terms of this Notice at any time. Changes apply to information we already have as well as information we receive in the future. The current Notice is always posted on our website and available on request.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer (below) or with the U.S. Department of Health and Human Services, Office for Civil Rights:

You will not be retaliated against for filing a complaint.

Part 2 — Website Privacy Policy

This section covers information we collect when you visit trendmentalhealth.com, separate from PHI collected in the course of treatment.

Information you provide

When you use our website, you may provide information such as your name, email address, phone number, and a short message through our contact form. We use the information you provide to respond to your request. When you click a booking button, you are directed to our third-party online scheduling platform to request an appointment.

Information collected automatically

When you visit our site, our hosting and analytics services may collect standard technical information, such as IP address, browser type, pages visited, referring site, and device information.

Cookies

We use a limited number of cookies to support site functionality and, where applicable, to understand how visitors use the site. You can control cookies through your browser settings; disabling them may limit some functionality.

Service providers

We use third-party service providers for purposes such as website hosting, online scheduling, and contact-form processing. Where these providers receive or process protected health information on our behalf, we enter into HIPAA Business Associate Agreements with them.

Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect their information through the site.

Changes to this policy

We may update this policy from time to time. The effective date at the top of the page will reflect the most recent update.

Part 3 — Telehealth, security, and retention

Telehealth

Most Trend services are delivered via telehealth throughout Colorado. Sessions are conducted over HIPAA-compliant video platforms operating under Business Associate Agreements with Trend. We recommend joining sessions from a private location with a secure internet connection.

Data security

We maintain reasonable and appropriate administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of your information, consistent with the HIPAA Security Rule. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

How long we retain records

We retain clinical records in accordance with applicable federal and Colorado state law.

Contact us

Privacy Officer — Trend Mental Health and Wellness Denver, Colorado Phone: 720-443-1691 Email: [email protected]

For general questions about the practice, use the contact information above. For questions about this Notice or to exercise any of the rights described in Part 1, address your request to the Privacy Officer and mark it “Privacy request.”

By using our services or this website, you acknowledge that you have received and reviewed this Notice of Privacy Practices. New patients will be asked to sign a written acknowledgment of receipt at their first appointment.